At Perpetual, we are committed to delivering high-quality educational content and a valuable learning experience. We understand, however, that our courses may not always meet every learner’s expectations. For this reason, we offer a refund policy under specific conditions designed to be fair to both learners and content creators.

1. Eligibility for Refund

Refunds may be considered only if all of the following conditions are met:

• The refund request is made within 7 calendar days from the date of purchase.
• The learner has accessed or completed less than 20% of the total course content.
• The course was purchased at full price or during an eligible refund period (if applicable).

Refund requests that do not meet these criteria will unfortunately not be approved.

2. How to Request a Refund

To initiate a refund, please send an email to [contact@perpetual.com] with the following information:

• Your full name
• The email address used for the purchase
• Course name
• Purchase date and payment reference (if available)
• A brief explanation of the reason for your refund request

Our support team will review your request and respond within 3–5 business days.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• If more than 20% of the course content has been accessed or completed
• If the request is made after 7 days from the date of purchase
• If the course was bought as part of a bundle, discounted promotion, or limited-time offer (unless explicitly stated otherwise)
• If the learner has downloaded course materials or certifications
• If there is evidence of misuse, abuse of the refund policy, or violation of our Terms of Service

Please understand that as digital products are instantly accessible, we must enforce strict boundaries to prevent unauthorized use or exploitation of our content.

4. Refund Processing Time

Once a refund is approved, it will be processed through the original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider or bank.

5. Contact and Support

If you have any questions regarding our refund policy or need help submitting a request, feel free to reach out to us at [contact@perpetual.com]. We're here to assist you.